Subscribe + Save Terms & Conditions

Each Subscribe + Save item shipment will be billed to the payment method used to create your RoC Skincare account or otherwise designated by you in placing the order for such Subscribe + Save item under the Subscribe + Save Program.

Your Subscribe + Save order will remain in effect until it is canceled. You may cancel anytime via your Account page under "Manage Subscriptions," which can be found by logging into your account profile at rocskincare.com or by contacting RoC Skincare Customer Service via our Contact Us page. Cancellations become effective immediately unless such cancellation is made less than twenty-four (24) hours before the next Subscribe + Save product shipment date, in which case the cancellation will be processed following such shipment and before the next scheduled shipment.

If you cancel Subscribe + Save for an item and then reactivate it, any discounts applied to such Subscribe + Save items may not be the same discount in effect at the time of cancellation. If the Subscribe + Save Program discount percentage changes or any other Subscribe + Save Program benefits change, the new discount and/or benefits will be applied to your future shipments of that item.

Changes to These Terms

RoC Skincare may, at our sole discretion, change these Terms (including all applicable terms, conditions, limitations, and requirements on rocskincare.com) at any time without notice to you. If any change to these Terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or terms and conditions. Your continued participation after we change these Terms constitutes your acceptance of the changes. If you do not agree to any changes, you must cancel your Subscribe + Save order and cease your participation in the Subscribe + Save Program.

Subscribe + Save Program FAQs

What is the Subscribe + Save Program?

The Subscribe + Save Program is an automatic renewal program offered on rocskincare.com for select RoC Skincare individual products. Members of our Subscribe + Save Program enjoy:

• 10% OFF* each item, plus free economy shipping on every recurring order.
• The convenience of having your favorite products delivered to your door when you want.

* Discount not applicable on taxes.

How does the Subscribe + Save Program work?

• Visit the product page of your favorite RoC Skincare product(s) available on rocskincare.com.
• Select how often you would like to receive it (Every 1 month, 2 months, 3 months, 4 months).
• RoC Skincare applies a 10% discount to each individual item on every recurring order & ships the product to you free of charge.

How do I change the credit card used for my Subscribe + Save orders?

• Log in to your RoC Skincare account.
• Select ‘Manage Subscriptions’ within the ''My Account'' section.
• Click ‘Update Credit Card’ on the product you want to update your billing information. You will be asked to share your email. Once you receive the email, click on the update button, and update your credit card information. If you need assistance, please contact roc@rocskincare.com.

What shipping charges are associated with orders under the Subscribe + Save Program?

Orders for Subscribe + Save under the Subscribe + Save Program ship for free. Returns and refunds are processed in accordance with RoC Skincare's Refund & Return policy, and shipping charges may apply.

How do I change my shipping address for my Subscribe + Save orders?

• Log in to your RoC Skincare account.
• Select ‘Manage Subscriptions’ within the ''My Account'' section.
• Click ‘Update Shipping Address’ on the product you’d like to update your shipping information for, fill in the new information, and then select ''Update''.

How do I view my future deliveries under the Subscribe + Save Program?

• Log in to your RoC Skincare account.
• Select ‘Subscribe + Save’ within the ''My Account'' section.

When will my orders under the Subscribe + Save Program be charged?

Orders for Subscribe + Save under the Subscribe + Save Program will be charged to the payment method you provided within 1 to 3 business days of the order date and frequency selected when you signed up for the Subscribe + Save program. On your account page, you can change shipment dates and skip shipments. If you select any of these options, the subscription charge dates will be updated accordingly.

When will my Subscribe + Save Program products ship?

All future orders will be processed depending on the frequency you chose for your Subscribe + Save schedule. For example, if you sign up for Subscribe + Save on January 1st to replenish every month, your next replenishment will ship on February 1st.

How do I change the frequency of a Subscribe + Save shipment or put it on pause?

• Log in to your RoC Skincare account.
• Select ‘Subscribe + Save’ within the ''My Account'' section.
• Click ‘Edit’ or ''Pause'' on the product you would like to update your shipping information for, select the change you'd like to make, and then select ''Update''.

If I purchase the product on sale or using a promotional code, will that price apply to future Subscribe + Save?

No. Each time the Subscribe + Save product ships, you will be charged the regular price of that product minus any benefits offered when you subscribed.

How do I cancel all future Subscribe + Save orders?

Log in to your RoC Skincare account. Select ‘Subscribe + Save’ within the ''My Account'' section. Click ‘Cancel’ on the product you would like to update your shipping information and then select ''Yes, Remove''.

 

Updated: December 2023